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GENERAL QUESTIONS

How does Scent Lab work?

At Scent Lab, we know fragrance is insanely personal, and that’s why we’re obsessed with all things you. We believe everyone deserves to shop addictive, luxury fragrances that are actually affordable, and that clean ingredients are the rule, not the exception. It’s time to turn your scent wardrobe into the playland of your wildest dreams. 

Via our Scent Discovery Quiz, we collect data on who you are, how you live & your scent preferences, and we run the data through our proprietary algorithm developed by a team of data scientists, engineers & fragrance experts. We give you a percentage match to all of the candles, perfume mists and perfume potions in our collection, and recommend which suit you best based on what we’ve learned. Before you add to cart, we let you select your candle color and potion bottle color so you can match your purchases to your home decor & style.


We release new scents every 90 days or so, and use the quiz data we’ve collected about you to make smart, ongoing recommendations, and we also incorporate reviews you’ve left on previous purchases. Hated a fragrance note? We know. And we’ll never recommend it again. We take the guesswork out of buying fragrances online and offer a truly personalized scent discovery experience that never ends. 


All of our fragrances were non-toxic, vegan, and free of harmful chemicals and phthalates. We work hand in hand with our luxury fragrance house to bring you fine, personalized fragrance without the fuss, and we hope you enjoy :) 

Can I try the scents IRL before committing to a full-size product?

We have a candle sampler pack which includes 3 votive candles in your top curated scent blends. Each candle is 3 oz, so in total, the kit burns for an average of 50 hours. Once you try your scents in tiny form, you can order a full-size for 15% off, automatically applied. Unfortunately, our candle sampler pack is currently out of stock, but we should be able to re-release them in the fall. 


We are currently producing our perfume sampler pack due to popular demand, and will update customers via email once our waitlist sign up goes live. SOON! We promise.

I already took the Scent Discovery Quiz, do I have to take it again?

Nope! Once you complete your Scent Discovery Quiz, we store a scent profile for you so you can access all your scent matches easily. We update the data regularly so you can check out your new scent matches there, too. Just login with the email you used when you took the quiz, and everything should show up. 

How much is a full-size candle?

Our full-size candles are 14 oz with 80 hours of burn, they are sold for $45. You can bundle & save by getting 3 candles for only $125.

What is the candle fragrance load?

The candle fragrance load is 12%, which is higher than the average fragrance load for candles and guarantees substantial “throw,” meaning the scent will fill the room.

How much is a full-size perfume mist?

Our perfume mists are each 3.4 fl oz and are $38. You can buy two mists for $75 and receive a free potion bottle. Our potion bottles are also 3.4 fl oz, so if you mix and match your mists in the potion bottle, you’ll have some mist leftover to use solo and on-the-go!

What is the fragrance load in the mists and potions?

Each mist is a 12% fragrance load, and is formulated for long-lasting wear.

How big are your candles & how long do they last?

Our full-size candles are 14 oz & burn for an average of 80 hours. Our candle sampler pack is a total of 9 oz & burns for an average of 50 hours.

I forgot what fragrance I chose- how can I see which I selected?

No worries! We got ya. On the bottom of each product is a blend number. To get specific details about the blend & fragrance notes, log into your profile.

How can I buy a gift?

Personalized scent gifts are the best! Here’s how you can give a gift: - Head to this link, select the gift & gift amount - Send the Scent Discovery Quiz via SMS or email to the recipient. The recipient then gets matched with scents they’re sure to love!

PERFUME MISTS & PERSONALIZED POTIONS

How do the personalized perfume potions work?

Making your personalized perfume potion is easy peasy. 


At Scent Lab, we sell six core blendable mists, and you can mix and match those mists to create your own custom perfume potion. And of course, you can buy and use the mists individually, too! 


To make a scent potion, you’ll either take the Scent Discovery Quiz to get matched with the potion of your wildest dreams, or explore our site directly and pick a potion you think you’ll love. We have recommended potions listed on the site for you to review, explore and shop, but you can always buy two or mists and mix and match on your own, too. All of our mists are built to blend with one another. At checkout, you’ll decide which potion vessel color you want: pink, ivory, black or green. 


Once you buy a potion, you’ll receive your mists and your potion bottle in the mail, as well as the recipe for your potion. Each mist comes with a twist cap you can use to make your potion, and spray caps to use the mists on their own. Here’s how to make your potion, step by step:


Step 1. Open your potion bottle and screw to remove the sprayer. Get your personalized potion card ready, and prepare to become a fragrance mixologist. 


Step 2. Fit the top of your perfume mist into the opening of your potion bottle. Switch the top of your mist "on" to let the scent flow. When done, switch to "off," and then remove to avoid spillage. Repeat as desired.                 


Step 3.  Screw the sprayer back on, securing tightly. Give it a gentle shake + voila! Your personal potion is ready for a spritz!


Hot tip: some of our mist bottles require squeezing due to an early production discrepancy. If your mist isn’t flowing freely, squeeze your mist bottle to push the liquid out.

I am only buying one mist. Do I still get a potion bottle?

Potion bottles come *free* at checkout when you buy two or more mists, but you can buy a potion bottle a la carte for $10, whenever you’d like. 

Can I use the mists on their own? Or do I have to blend them?

You can 100% use the mists on your own. Each mist is a complex scent in and of itself, with top notes, base notes, etc. But if you want to scent layer or create a scent that’s truly yours, we advise on buying two or more mists so you can blend them to make a potion. 


Even if you make a potion, you’ll have mist leftover in the mist bottle. It’s a travel-friendly bottle and easy on-the-go, so feel free to use it solo in addition to your potion. 

Are your fragrances clean?

Our mists and potions contain alcohol, but are free of toxic chemicals, phthalate-free & vegan. All our candles are free of toxic chemicals, phthalate-free, 100% soy wax & have organic cotton wicks.

RETURNS & 100% SATISFACTION GUARANTEE

Do you offer free shipping?

When you spend $75 or more, shipping will be free! Otherwise it's a flat rate fee of $5.00.

How long does it take to receive my order?

Typically between 5-7 days!

Do you offer international shipping?

At this time we only ship within the U.S.

My package says it was shipped but it hasn’t scanned - should I be concerned?

It can take 1-4 business days for tracking details to update after your order ships. If you don’t see any tracking updates & your order hasn’t been delivered within 7 business days of receiving a shipping confirmation, contact us here to let us know; we’ll check for you.

My package arrived damaged- what can I do?

We’re sorry to hear that! Just contact us here with details of the damage. Please provide us with your order number and the email address associated with your order. Be ready to provide photos of the damage as well. Our team is happy to help!

INGREDIENTS & SCENT LAB SCENT BLENDS

Are your products vegan & cruelty-free?

You better believe it! All our candle products are 100% soy wax & have fragrance oils free of mutagens & harmful chemicals. We never ever test on animals.

Our mists and potions contain alcohol, but are free of toxic chemicals, phthalate-free, vegan, and free of other toxins.

Are your products clean-burning & non-toxic?

All of our candles are non-toxic, free of prop-65 chemicals, toxins & phaltathes. We use clean fragrance oils, organic cotton wicks & 100% soy wax.

Our mists and potions contain alcohol, but are free of toxic chemicals, phthalate-free, vegan, and free of other toxins. 

I’m sensitive to fragrance, can I use your products?

Since all our products are clean & non-toxic, they shouldn’t irritate you or give you headaches. During our intake form we go a step further to understand your level of fragrance sensitivity, and this ensures you will be matched with blends that are the right level of potency for you.

ECO FRIENDLY & SUSTAINABLE PRACTICES

What are your eco-friendly & sustainable practices?

- Our ingredients are sourced from natural sources & are free of chemicals.

- Our packaging includes biodegradable packing peanuts to reduce plastic.

- We opt for reusable candle bags vs. boxes to reduce paper waste.

- Our candle vessels are reusable & can be repurposed.

Are your candle vessels reusable?

We love our vessels because they are *GORGEOUS* and can be repurposed for other uses such as a mug, canister, planter & more.

OTHER

I have another question - can I reach customer service?

We’re always here for ya! Reach us at info@shopscentlab.com & a member from our team will reach back out to you within 24 hours.